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CU Online FAQ

Here is a summary of some of the most frequently asked questions about using this site:

Scrolling News

The scrolling news is generated by a Java Applet which is embedded in the web site. In order to view the news you should enable Java in your browser settings. Usually java is enabled in the default settings. For some older browsers you maybe prompted to download Java.

Forms

A feature in some new browsers allows the storing of information submitted in Forms. This autocomplete feature remembers previous text entries, usernames and passwords, and web addresses. In the case of public or shared computers this feature may reveal personal and confidential information and should ideally be disabled.

Member’s Area

Incorrect Login Details

If you have recently registered for your PIN, it may take up to 24 hours to reflect in the web site, and you should try again the following day or contact the Credit Union office.

Make sure you enter your details exactly as requested. If you still cannot access the Members Area, there may be some other problem, and you should contact the Credit Union.

Downloading Forms

This site uses PDF documents for it’s Application Forms and Annual reports. In order to view these files you must have Adobe Reader installed on your computer. You can download it here:

Adobe Reader

General Tips

  • Regularly clear your internet history and empty your cache
  • Check for updates to your browser and Operating System
  • Ensure your security settings are not set to disable Java, Javascript or ActiveX when viewing this site.